Refund policy

Returns and Exchanges

You have 30 days from the date your order is delivered to request a return or exchange.

Please contact us at holoholousa@gmail.com before sending any item back. Include your order number and the item you would like to return or exchange, and we will reply with instructions. All returns and exchanges are arranged by mail. Items sent back without contacting us first may not be accepted.

To be eligible for a return or exchange, the item must be unused, have its original tags, be in its original packaging (if applicable), and be in resalable condition.

Final Sale Items

Items explicitly marked "Final Sale" at the time of purchase are not eligible for change-of-mind returns or exchanges. This does not affect your rights if you receive a defective item or the wrong item.

Shipping Costs

  • Change of mind: You pay your own return shipping directly to the carrier. We do not charge or deduct a return shipping fee from your refund. We recommend using a trackable shipping service. Original shipping charges are non-refundable.
  • Exchanges: You pay the shipping cost to return the original item and the shipping cost to send the replacement item.
  • Wrong or defective items: If we shipped the wrong product or your item arrived defective, we will cover the necessary shipping costs, including refunding the original shipping charge when applicable. Please contact us within 30 days of delivery so we can arrange the return or replacement.

Refunds

Refunds are issued only after we receive and inspect the returned item and confirm that it is unused, has its original tags, and is in resalable condition. Items that do not meet these conditions are not eligible for a refund.

For wrong or defective items, we will evaluate each return based on the nature of the problem.

Once your returned item has been received, inspected, and approved, we will notify you and issue the refund to your original payment method within 14 calendar days. The time it takes for the funds to appear in your account depends on your bank or payment provider.

If more than 21 calendar days have passed since your refund was approved and you have not received it, please contact us at holoholousa@gmail.com.